Shipping policy

At North & Ever, every piece is made to order before it begins its journey to you. Because of this, production time and shipping transit time are separate.

Please review the information below so you know what to expect after placing your order.

Where we ship

North & Ever currently ships within Canada.

We are starting with Canadian shipping so we can provide a consistent fulfilment experience as we launch. Additional destinations may be added in the future.

Production times

Because our pieces are embroidered specifically for each order, they require production time before they are ready to ship.

Signature Drops
Please allow approximately 3–5 business days for production before shipping.

Custom Collections
Please allow approximately 5–7 business days for production before shipping.

Orders with a digital design proof
Please allow an additional 2–3 business days for the proof and approval process.

Production times are estimates and may occasionally take longer during busy periods, high order volumes, or when additional information is required to complete a custom design.

If we need anything from you before we can continue with your order, we’ll reach out using the contact information provided at checkout.

Shipping rates

We offer tracked shipping throughout Canada.

Shipping rates are based on the delivery region and will be shown at checkout before you complete your purchase.

Eligible orders may qualify for free standard shipping when the order subtotal meets the current free-shipping threshold displayed on our website or at checkout.

Free-shipping offers may exclude certain remote or Northern destinations unless otherwise stated.

Shipping transit times

Shipping transit time begins after production is complete.

Estimated delivery times shown at checkout refer to the carrier transit portion of your order and do not include the time required to create your piece.

For example, if your product requires several business days for production, those days should be added to the estimated shipping transit time when considering your overall delivery timeline.

Carrier delivery estimates are not guaranteed and may be affected by weather, holidays, remote destinations, service interruptions, peak shipping periods, or other circumstances outside North & Ever’s control.

Tracking your order

All North & Ever shipments are sent using a tracked shipping service.

Once your order has been completed and shipped, you’ll receive a shipping confirmation containing your tracking information.

Tracking information may take some time to update after a shipping label is created or the package is handed over to the carrier.

Shipping addresses

Please carefully review your shipping address before completing your order.

Customers are responsible for providing a complete and accurate delivery address, including apartment or unit numbers where applicable.

If you notice an error after placing your order, please contact us as soon as possible. We’ll do our best to update the address before shipment, but changes cannot be guaranteed once an order has been handed over to the carrier.

Additional shipping charges resulting from an incorrect or incomplete address provided by the customer may be the customer’s responsibility.

Returned-to-sender packages

If a package is returned to North & Ever because of an incorrect or incomplete address, failed delivery attempts, refusal of delivery, or another issue outside our control, we’ll contact you once the package has been returned to us.

Additional shipping charges may apply if you would like the order shipped again.

Because North & Ever products are made to order, a returned-to-sender package does not automatically qualify for a refund.

Delayed shipments

Occasional carrier delays can happen after an order leaves our hands.

If your tracking information has not updated for an unusual amount of time or your package is significantly past its estimated delivery window, please contact us and we’ll help review the shipment.

While we cannot control carrier delays, we’ll do our best to assist with the next steps.

Lost packages

If your tracking information indicates that a package may have been lost in transit, please contact us.

We may need to allow the carrier’s required investigation period before determining whether a shipment is officially considered lost.

Once the situation has been reviewed, we’ll work with you and the carrier to determine the appropriate resolution.

Packages marked as delivered

If tracking shows your order as delivered but you cannot locate it, we recommend checking around the delivery location, with other household members, neighbours, or building management where applicable. It can also be helpful to allow a short period of time in case the carrier marked the package as delivered before completing the final delivery.

If you still cannot locate your package, please contact us and we’ll help review the available tracking information and next steps.

Damaged packages

If your package or product arrives damaged, please keep the packaging and take clear photos of the exterior packaging, shipping label, damaged product, and any visible damage inside the package.

Please contact us within 7 days of delivery and include your order number and photos.

We’ll review the issue and work with you on an appropriate resolution in accordance with our Return and Refund Policy.

Shipping charges and refunds

Original shipping charges are generally non-refundable once an order has shipped.

If a refund is approved because of an error by North & Ever or another circumstance where we determine that the shipping charge should also be refunded, we’ll confirm this with you.

Contact us

If you have questions about shipping or an existing order, please contact us through our Contact page and include your order number whenever possible.

We’re a small family-run business, and we’ll always do our best to help get your North & Ever order where it needs to go.